These Terms and Conditions (the “Terms”) govern the contractual relationship between Luxury Signature Collection website and application and you. They govern our offering of products and services, your ordering, the delivery, the provided warranties, and all services that are related thereto. Information about us and our contact address can be found here. By registering on our website, and by placing an order from your virtual shopping basket, you will be asked to confirm in the checkbox that you accept these terms and conditions, and thus you will be deemed to have accepted these terms and conditions if you place your order. If you do not agree with any of these terms and conditions, you must not order from us.
The use of our website is furthermore governed by our Website Use Terms that are available here.
The products or services, and their displayed price, are not considered as binding offers from our side. Your order is an offer to buy from us, and only our confirmation of the order by e-mail will constitute a binding contract.
All the products that are advertised or included in our catalogue are available while our stock or the stock of our suppliers lasts. Not all the displayed products are in stock. We cannot guarantee that each product is immediately available for purchase. Only our confirmation notice based upon your order will indicate the availability and the timing for delivery.
If for any reason beyond our reasonable control, we are unable to supply a certain product, we will not be held liable and we will ensure that you will not be charged for that product. In case of unavailable product, we may offer a substitute product. You will be informed in advance in that case, and the product will only be supplied if you agree.
We try to display the images of our products as accurately as possible, however we cannot guarantee that certain images would give an unclear or distorted image of the shape or color of the products. The depictions and descriptions of our products and services are only valid for a limited period of time.
If you decide later to purchase a product or service, you should re-examine the description. In case we have erroneously displayed the incorrect price of a product, we will not have an obligation to deliver it to you at the indicated price, provided that we notify this in our order confirmation or at the latest before the dispatch of the product. Our order confirmation will not be regarded as binding if the price was clearly erroneous. You will then have an opportunity to buy the product at the correctly proposed price. If you would refuse to buy the product at the corrected price, we will refund payments that you have done at the time of your order.
“You must register before being able to order products or services.
The ordering process follows different steps through the pages of the virtual shopping basket. At every step, you will be able to return to the former step of the process in order to correct any errors or to modify your requirements.
Before your final order at checkout, we will present you an overview of the product or service purchased by you, and the complete purchase price, including taxes and costs of delivery.
Your order and our confirmation will be stored in our database and these files will serve as a proof of the transaction.
Your order is an offer to purchase a product or service from us.
We will send you an order confirmation by e-mail, including the goods or services purchased, the all-inclusive price and as the case may be any restrictions or reserves. Only our confirmation will constitute a binding purchase contract.
You are responsible for the submission of correct information in your order, such as your billing information, the delivery address, and other useful information in relation to the delivery.
We reserve the right to refuse the sale of products or services to any person or any geographic region for any reason at any time. This can be decided on a case-by-case basis.
Furthermore, we reserve the right to limit the volume of products or services that we offer for one purchaser, one household or for one order, and such decision may be based on orders by the same account, the same credit card or the same billing or shipping address. We reserve the right to prohibit or limit sales to dealers or resellers.
We reserve the right to discontinue any product or service at any time.
You have a right to modify or cancel your order before it is shipped by us. We will acknowledge whether or not the good(s) have been shipped.
In case you have paid for a product that we are unable to supply or that we decline to supply because of any of the above-mentioned reasons, we will fully refund the prepaid price immediately as stated in our refund clause (see further below).You are able to download our terms and conditions in pdf format. The different versions over time are stored here and can be downloaded with an indication of their validity period. You agree that the digital logs that we keep with digital files evidencing your and our transactions and messages, will constitute proof of your and our transactions.
Notwithstanding any other requirements stated in our terms and conditions, you must fulfil the general requirements of this clause. You must be over eighteen years of age to be able to register and to purchase products or services. If we discover that you are not eighteen years of age, we have the right to cancel any order made by you and to delete your record as a registered person. You warrant that the details provided by you at the time of your registration or any other time, are correct and complete. You may not purchase and/or use our products for any illegal purpose or in any illegal manner.”
Password and Security
When you register at the Luxury Signature Collection website and application website, you will create an identification code for login and a password. We urge you to use a password that is sufficiently original and that is not obviously linked to your person so that it can be guessed by third persons. Every action and transaction, including any order, that is done using this login and password will be deemed to have been done by you, and you will be held responsible for such action. Thus, it is essential that you keep the login identification and password confidential and that you will not disclose it to anyone, nor share it with other persons. If you allow certain other persons, such as family members, to access our website through your internet connection using your login identification and password, you must ensure that such persons are aware of the terms and conditions, and that they comply with these terms and conditions.
If you believe that your password is no longer confidential nor secure, you must notify us immediately by contacting our customer services, and we will enable you to change the password or to take other steps. If we have reason to believe that there is likely a breach of security, or misuse of our website, or that your password is being misused in any way, we may require you to change your password, and we may suspend your account if the password has not been changed. We will not be liable for any losses arising out of any unauthorized access to, or use of our services or purchases through your account.
The indicated price of a product that is displayed on our website or catalogue does not include the delivery charges nor the taxes that are eventually due, which will depend on the place of delivery and the delivery method that you choose. The final price, including the applicable charges and taxes, will be indicated, and added during the checkout of the virtual shopping basket, immediately before the order.
The prices of our products or services are subject to change without notice. We do not guarantee that indicated prices will remain applicable during a certain period of time. If the indicated price must be regarded as an error, we may act as stated in clause 2. All our prices are stated in Qatari Riyal (QAR). Any promotions and discounts will be valid only during the indicated period and in accordance with the Law.
You are solely responsible for any and all charges for Internet access, data usage, mobile charges and/or any other charges incurred for the access to, and use of, our services.”
Payment will be done in the currency Qatari Riyals (QAR). We accept the following payment methods, subject to changes from time to time:
- credit card (Visa, Mastercard and NAPS)
- debit card
The chosen payment method will be indicated by the consumer during the ordering process at the checkout of the virtual shopping basket. Payment information, such as credit/debit card details, will be sent encrypted using the SSL technology.
We warrant that the products purchased from our website will be free from defects in material and functionality, are undamaged, and are free from any other non-conformity to the description and the specifications of the products.
You must inspect the delivered products at the time of delivery or as soon as possible thereafter. You must notify us about any apparent defects or non-conformity of the product within 3 days after the delivery by calling Luxury Signature Customer Service as indicated in our identification page. Failure to inform us would mean that you have accepted the correct product in good condition and item cannot be considered for replacement or refund.
For valid claims based on defects or non-conformance, and repair or replacement is viable, please notify Luxury Signature Customer Service. In this case, item/s for repair or replacement will be delivered back to you in a period of 15 days or less, from the date the items were received by us.
Not covered by these provisions:
- Items with defects as a result of incorrect use or manipulation of the product, contrary to the requirements on the user manual, incorrect maintenance or insufficient care, as stated in the instructions or as is generally required for similar products;
- Defects that are caused by having the items personalized, designs, requirements or specifications submitted by you at the time of the order.
In case you are entitled to benefit from any warranty as given by the manufacturer, importer or distributor of the product or a part of it, given to us or to you directly, you will only have a direct claim against the manufacturer or his importer, distributor or other representative for Qatar if you are entitled to such a direct claim; in case you have a claim against us, our liability will be limited in accordance with the manufacturer’s or importer’s or distributor’s warranty, exclusions and conditions.
We do not warrant that sold products or services are fit for a particular purpose of the consumer.
Except as explicitly provided in this clause or any other clause of these terms and conditions, all warranties, conditions or remedies provided by the applicable Law are excluded, to the fullest extent that is permitted by Law.
We will ship and deliver the purchased products to the delivery address in Qatar that you have specified when you completed the order. We do not provide international shipping for the moment.
The lead times for the delivery 48 hours during working days. These times are approximate only. In case delivery does not take place within the indicated timeframe, you can call Luxury Signature Customer Service to follow up.
A delivery fee of QR 20 will be applied for all orders.
A full refund can be considered if delivery is not made within 30 days after placing the order, unless a longer lead time is agreed on by you.
For larger objects, please check the measurements of the product and the packaging if indicated, and check whether it will fit in an elevator, door, path, or any other space. You will be responsible for such verifications.(in case of delivery to a physical address) We are entitled to hand over the package to any person available at the destination address who signs the delivery note and who declares, by signing, being authorized to take the delivery. We will not be liable if such person has not been authorized by you to accept the delivery.
If no person is present or willing to receipt the delivery, we will request you to collect your product from our office or store. Please contact Luxury Signature Customer Services team to coordinate the collection. The goods are at your risk once they are in your possession or in the possession of someone nominated by you.
Inspection at Delivery
You are advised to immediately inspect the products at the time of delivery. In cases where it is not possible, you are given 3 days to notify us of any issue. Failure to notify Luxury Signature Customer Service would deem that you have received your correct order in good condition.
Right to Withdraw
A customer has the right to cancel or withdraw their order based on the following conditions:
Cancellation prior to receiving the items – you have to notify Luxury Signature customer service and refund will be processed along with any applied shipping charges.
Return of faulty or incorrect items - you are given 14 days to withdraw/ return items upon notification to Luxury Signature Customer Service following the applicable conditions:
You will inform Luxury Signature Customer Service within 3 days after receiving the item that warrant a return or replacement. You will be given a “RETURN REQUEST FORM” which you must fill and submit via email.
Item to be returned or replaced should have the original package, complete with all-inclusive pieces.
If conditions for withdrawal and return of the goods are fulfilled, we will refund the product price inclusive of shipping charges (note: Notification after the prescribed 3- days will mean non-inclusion of shipping charges) thru the original mode of payment.
Return of items after delivery – on condition that the following terms are met:
Item is classified as REFUNDABLE, RETURNABLE or without a NO RETURN POLICY.
Item/s are NOT made according to your specifications or personalized according to your wish.
Return can only be applied to the entire order (no partial return), including any free gifts that were issued as part of the order.
Item should be in the original packaging and with original seal. We will not accept the return of goods that are damaged, incomplete, and/or with missing or damaged pieces like consumables, accessories, or documentation products of the item.
You will have to pay the return cost and if applicable, any taxes that will be due in case of import.
Return of item is not applicable to:
Books, magazines, computer games, music, software, tapes, CDs or DVDs or any other carrier with digital content, if the sealed package of such goods have been opened.
Downloaded or mailed electronic files with digital content.
Perishable goods which can deteriorate or expire rapidly.
The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.”
All products are NON-REFUNDABLE unless with a manufacturing defect. In those cases, refund will be based on full purchase price plus shipping cost, and it will be done thru the original payment mode.
You are not permitted to reproduce, duplicate, copy, capture, sell, resell, or commercially exploit any portion of our goods or services, without our prior written permission.
You are not permitted to remove any copyright notice or trademark.
Purchased software may include End User License Agreement or other types of licenses that contain conditions and limitations of use; you must verify such terms when you install and use the software.
You shall not, and shall not enable others, directly or indirectly, to:
- Download, reproduce, capture, distribute, modify, display, perform, publish, create derivative works from, offer for sale or in general use otherwise than as provided in these terms and conditions any content that is obtained through the subscription services;
- Circumvent, remove, alter, deactivate any of the content protections in the subscription services; use any robot, spider, scraper or other automated means to access, extract or keep the content of the services; decompile, reverse engineer, or disassemble any software or other digital products accessible via he services, nor manipulate any services or the content thereof.
We reserve the right to forthwith terminate, suspend or restrict access to the subscription services if you infringe on these provisions and engage in any of the mentioned acts or in illegal or fraudulent use of the services.
Liability for Products or Services
We will never be liable for any damage caused by our products or services other than personal damage to your health or your personal belongings, as well as that of your household; we will never be liable for any moral or commercial damage, nor for loss of opportunities.
In case of liability for products causing damage, we will not be liable if you can file a claim against the manufacturer or importer of the product directly, if we would be held liable notwithstanding our disclaimer we will only be liable up to the maximum liability assumed by the manufacturer or importer, and all disclaimers and exclusions expressed by the manufacturer or importer will apply to us as if these were formulated by us.
In case our product contains a defect that creates a danger or risk to the health or safety of consumers, we will respect the legal framework for product recalls, and we will inform the market about the risks as the Law requires. If you would have purchased such product, we ask you to follow the instructions for the return or repair of such product.
We will not be liable for damage caused by an incorrect use or maintenance of a product, by an infringement on the conditions for purchase or any instructions, warnings, age restrictions, or modifications to a product that were not approved by us.”
Changes to Our Services
“We reserve the right to revise, alter or change the subscription services from time to time including pricing models, payment options, our offerings, channels ... Any changes to our services will apply no earlier than thirty (30) days after e-mail notification to you. If you do not agree with the proposed change, you are entitled to cancel your subscription by e-mail to our customer service or by registered mail within fifteen (15) days after our e-mail notification. You will then be entitled to a refund of any prepaid price pro rata the time period that you cannot use the services.
Changes to the Terms and Conditions
We are entitled to update and modify these terms and conditions from time to time. The new terms and conditions apply to any purchases after the date of application thereof. You are encouraged to review the terms and conditions before every subsequent purchase and by indicating that you have read the terms and conditions before placing your order, you are deemed to have accepted these terms and conditions that are currently applicable. You can always review a version of our terms and conditions. In case of discussions about the applicable version of terms and conditions in a particular point in time, the applicable version that we keep in our database as valid at a particular point in time.”
You may contact us using the telephone number, e-mail address, PO Box or address presented here. We may contact you at the telephone number, e-mail address or address indicated by you at the time of your registration. We have the right to send you commercial communications by e-mail.
In case of complaint, we urge you to contact our customer service first at (email@example.com) (or ) (firstname.lastname@example.org) and 44620688 or 77771933. Customer service is available on business days during the business hours (10:00 19:00), and in the following languages: Arabic & English. We will review your complaint in good faith and will try to find an acceptable solution if your complaint seems justified.
If any clause of these terms and conditions is deemed unenforceable or will become unenforceable due to new legislation, it will be deemed null and void, and you and us will be deemed to accept a clause that is valid and is as close as possible to the content of the unenforceable clause.
You are not entitled to transfer any rights, any obligation, or any subscription to a third party without our prior written consent.
Applicable Law and Disputes
Our contractual relationship, and the validity, interpretation and execution of these Terms and Conditions is governed by the Law of Qatar. The Court of Qatar will have exclusive jurisdiction regarding disputes based on our contractual relationship.
Website Use T&C:
These website use terms govern your visit to, and your use of, the luxury-signature.com website in general. By using our website, you are deemed to accept these terms and conditions. If you cannot accept any of these terms and conditions, you are not entitled to use our website.”
Available Access to Our Website
Access to and the use of our website and applications is allowed at all times. We reserve the right to withdraw or amend our service on our website without notice. We will not be liable if our website is not available at any time, for any reason. Some parts of our website are only available to registered users. From time to time, our website will not be available due to planned updates, maintenance operations or the introduction of new services. We will try to limit such operations to (the hours between 10 PM and 5AM) and we will issue a warning for any planned maintenance in advance. In case of urgent maintenance, we will have the right to restrict the availability of our website without warning.
The content of the Luxury Signature website and application is protected by copyright, trademarks and service marks, database rights and other intellectual property rights. We are the owner or licensee of such rights. You may print or reproduce reasonable parts of the content for the purpose of your own personal, non-commercial use, provided that you keep and display all copyright notices and proprietary notices. You may not otherwise reproduce, copy, modify or distribute nor use for any commercial purposes, any of the materials, information or other content displayed on the Luxury Signature website and application without our explicit prior written permission. You may not reproduce an unreasonably large volume of the content of our website and application without our explicit prior written permission, nor manually, nor using automatic means. Framing and embedding such content will be regarded as reproduction.
Reliance of Information
Except insofar we are required by Law to provide correct information, or except insofar you, as a consumer, may reasonably expect to receive correct information about our goods and services, any information, commentary, and other materials posted on our website and application are not intended as accurate, complete and up-to-date advice on which you should rely as a sole source of info.
You may visit and use Luxury Signature website and application only in accordance with the principles of acceptable and lawful use and for acceptable and lawful purposes. This means that it is not allowed to use luxury-signature.com website and application:
- In any way that infringes any applicable local, national or international law or regulation;
- In any way that is unlawful or fraudulent, or for any unlawful or fraudulent purpose, or creating an unlawful or fraudulent effect;
- For the purpose of harming or attempting to harm minors in any way;
- For gaining unauthorized access to computer systems;
- In order to interfere with any other person’s use or enjoyment of Luxury Signature website and application;
- In order to interfere, or gain unauthorized access to, networks or websites or equipment linked to the luxury-signature.com website and application, or owned by any third party;
- To transmit, or to procure the sending or uploading of any unlawful, unsolicited or unauthorized advertising or promotional material, or any other form of such solicitation or marketing (e.g. spam, junk mail, chain letters, pyramid systems);
- To deliberately transmit, upload or otherwise diffuse information that is discriminating, false, libelous, obscene or insulting;
- To try to re-transmit, send or upload or otherwise diffuse any information that is not allowed according to these terms, after it has been refused or removed by us;
- To transmit any data or material containing viruses, Trojan horses, worms, timebombs, spyware, adware, malware or any other harmful code designed to adversely affect computer software or hardware;
- To impersonate another person than yourself
Some of the above-mentioned actions can be regarded as criminal offences.
Forums, Community & Comments
Luxury-signature.com website and application include a number of community pages and user forums, and other space allowing the users to interact via message boards, forums or comment boxes. The opinions and views expressed by persons posting on our community pages do not represent the views of Luxury Signature Collection. You will ensure that your comments on any person, group of persons, organizations goods, or services, will not violate any right of any third party, including any right of personal integrity and any right of intellectual property, and that your comments will not contain unlawful, libelous, abusive or obscene material, or any material that is otherwise offending against the generally accepted legal, ethical and moral principles applicable in Qatar. We reserve the right to monitor and review and/or edit posted content, and we reserve the right to refuse to post certain materials, or to remove or edit such materials, without warning or notification, based upon a complaint of third persons or authorities, or based upon our concerns following our own reviews. We may especially refuse, edit or remove content that we determine in our sole discretion as illegal, offensive, libelous, defamatory, obscene or otherwise unacceptable taking into consideration our legal, ethical and moral standards, as well as the accepted commercial practices.
Suspension or Termination of Use
We have the right to determine in our discretion whether there has been a breach of our terms and conditions through your use of our website. When we believe that such breach has occurred, we may take any action that we believe is appropriate, including an immediate temporary suspension of the use of our website or a permanent termination of such use, through disabling your password or otherwise.
Furthermore, in such case we have the right to remove or refuse any posting or material uploaded by you on our website, and in case of criminal offences or other unlawful actions we will have the right to inform the law enforcement authorities if we feel that such is necessary, and we may co-operate with such authorities by disclosing your identity to them.
Upon a legitimate request of the competent public authorities, or a complaint of third parties that seems legitimate at first sight, we will have the right, and possibly even an obligation, to undertake any of the above-indicated actions.
The actions mentioned herein will not limit any other possible actions under Qatar Law, including legal proceedings and/or claims for damage compensation or indemnification.
Links with Other Websites
Our website may include links to other websites or material. We do not warrant that such links are continuously operational. We are not responsible for any linked websites or linked material, which is beyond our control.
Other websites are permitted to link to our homepage, provided that this is done in a manner that is fair and legal, in accordance with the principles set out in our acceptable use policy (see above) and without damaging our reputation, and without implying or suggesting any association, approval or endorsement from us.
The framing of a part of our website, or a deep link into our website, is only permitted after our prior written agreement.
You will be held responsible for all losses, costs and expenses incurred by us, including attorney’s expenses, all damages, indemnities or fines awarded against us by any court or other competent authority, and all sums paid by us as a result of any settlement agreed by us, arising out or in connection with:
- Any claim by any third party or authority that the use of Luxury-signature website and application by you is defamatory, offensive or abusive, or of an obscene nature, or is illegal, or in breach of an applicable code of practice;
- Any claim by any third party that the use of the Luxury-signature website and application by you infringes that third party’s copyright or other intellectual property rights of whatever nature.
As stated above in these Website Use Terms, we do not accept liability for the unavailability of the website, nor for actions or statements of third parties on our website. The information displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy, except for information about our own goods or services, insofar you, as a consumer, may reasonably assume that such information is correct. Except as otherwise provided, we hereby expressly exclude any liability for any direct, indirect or consequential loss or damage incurred by you in connection with the use, the inability to use, or the results of the use of our website, any information or materials displayed or incorporated in it, and any websites linked to it. Thus, we exclude, amongst other, the liability for loss of data, loss of business, loss of opportunities as well as moral damage.
However, we do not exclude any liability that would arise from fraudulent representation by us or an employee of our company, if that would occur.
We try insofar this is reasonably possible, to avoid the occurrence of malware on our website or that is transferred making misuse of our website; however, we are only able to apply the normal precautions against such malware and we cannot guarantee the absence of such malware.”
Information About You
Any contracts for the supply of goods or services that are formed through our website, are governed by our Terms and Conditions, found here.
Changes to These Terms
We are entitled to revise these Website Use Terms at any time.
We ask you to check these pages from time to time to take notice of any changes. You are deemed to have read and accepted the modified Website Use Terms.
Applicable Law and Jurisdiction